What happens after I've made a complaint about an item?

Once we've received your complaint, we'll review the details and assess how best to help you.

If your complaint is justified, you're generally entitled to have the item repaired or replaced free of charge.

If this isn't possible, you may in some cases be entitled to a price reduction or a refund.

We'll contact you with information about the next steps, and if the item needs to be returned, we'll help you with the process. You won't have to pay the necessary return costs for a valid complaint.