What should I do if there is a fault with my item?

Have you received the wrong item, or have you noticed a fault or defect? Please contact our customer service team at cs-en@bonaparteshop.com so we can help you.

Remember to include the following in your email:

• Your order number

• A brief description of the problem

• At least one photo clearly showing the fault or incorrect item

The photos help us assess the issue more quickly and find a solution.

Please do not return the item until you have contacted us.