How long do I have to make a complaint about an item?

When you shop at BON’A PARTE, you have a 2-year right to make a complaint about faulty goods under consumer law.

This right applies if the item has a fault or defect that was present at the time of delivery, even if the problem only becomes apparent later.

For example, this could be if the item does not match its description or if there are defects in the fabric or stitching. Normal wear and tear and damage caused by improper use or care are not covered.

If you discover a fault, you must contact us within a reasonable time. If you make a complaint within 2 months of discovering the fault, it is always considered to be within the required timeframe.

Want to know more about your rights? You can read more about your legal rights and guarantees on the EU website.